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Your customer has unique needs.
You need to connect with your customer.
There are a number ways to handle customer response. These methods
include :-
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Requests for Information. Forms can be used to request, via an
email to you, all sorts of information and can be adapted to meet a
wide variety of purposes.
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Email link. This consists of a simple link which, when
clicked, opens the customers preferred email software and allows them
to contact you.
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Guestbooks. These are well established means of getting your
customers to provide you with feedback about your business, your
products or service or even what they think of the design of your web
site. This can also provide you with customer information, if they
would like you to contact them.
-
Polls. Often in the form of multi-choice questions these can
be used not only for feedback about your business, your products or
services but they can also be used to generate publicity by asking
for opinions on some topical subject.
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Autoresponders. These are available with a range of facilities
and allow you to automatically send a message back to the customer
making an enquiry.
It is even possible to enable your web site so that you can interact
with a customer in realtime.
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